With the goal of updating their pen-and-paper methods of pacing orders, project pricing, troubleshooting, and fiber speed testing in the field, the RTC team deployed a fleet of consumer-grade laptops and tablets. After numerous device failures, it became clear that, based on their daily working environments and operational needs, the RTC team of field technicians would be far better equipped with a rugged device.

“After a generic Google search for “the best-rugged laptop”, I simply started reading third-party reviews. I quickly learned about Getac’s industry-leading line of rugged devices, which lead me to your website. After learning more about what Getac offers, beyond the device, I started pulling spec sheets and submitting them to our team of field engineers for their initial review.”

Following the initial review of various Getac device spec sheets, the RTC team of engineers gave their buying team the green light to contact the Getac team for more information.

Reining true to Getac’s commitment to customer support service; not only did a member of the Getac solutions team respond to the RTC team’s form submission within just a few hours, but rather than pushing the product that RTC was initially interested in, the Getac team decided it would be best to meet with the RTC team on-site to best understand their daily operations and requirements in a rugged device.

After an on-site device demo, it became clear that the versatile form factor and powerful connectivity of Getac’s K120 tablet perfectly suited RTC Fiber Communications’ in-field environmental and operational needs.

Now able to communicate with headquarters, electronically track employee time, place purchase orders from the customers’ home, and test wireless connectivity, all from the field; the RTC Fiber Communication’s team of engineers are operating more effectively and efficiently than ever before.